Argos did not want to know. Thanks keter. We took delivery of our Artisan Pent roof shed in 3 large boxes, perfectly delivered directly from Keter and placed by the delivery company further up our drive exactly as requested. Could not be happier with the delivery service. Helpful. Newsletter. Read honest and unbiased product reviews from our users. 25 Keter reviews. Looking neat and organised! Well worth every penny in our opinion. Very disappointing. I emailed pictures, to Keter, and followed these up with a phone call to ask for advice.I’m afraid I didn’t make a note of the young lady’s name, but she traced the email and solved the problem n a very friendly, efficient and professional way. Couldn't recommend. My wife and I checked all parts before commencing construction and all parts were present and correct, with a few extras, such as screws etc. Please don't hesitate in contacting us should you require any further assistance. Drake Software. dont know what the others are on about.thanks keter. Anderson, IN. The customer service is deplorable and thats being kind. Please don't hesitate in contacting us in the future should you require any further assistance. never will I buy anything from this company again...ever and I would caution you to do the same. Well packaged and delivered promptly, thanks to the delivery person who only had my name and postcode to work from.I am happy with the customer service. I received an order conformation for the parts. Thank you for your communication, a special thanks to Linda Smith for her efficiency. It was the Keter Oakland Outdoor shed, after a few months, I had a small issue with it.When I approached Keter they could not have been more helpful. Share. For spare parts orders please contact us at NACS@keter.com or call 1-888-374-4262. For spare parts orders please contact us at: csuk@keter.com or 0121 506 0008. No response from Keter, great after sales and great product, keter factor 8x8, I purchased a Keter garden storage, parts missing, but resolved. The shed is very high quality, everything lined up and all screw points marked well and with the help of a decent electric screwdriver, was very much easier to put together than we'd expected. Division Manager Drake Software. Fitting the doors was a nightmare. Become a member of keterbathseat.com and we will keep you up-to-date with the latest products and offers Then the angled brackets for the top and bottom of the back were the wrong angle and we had to put them in a vice to re-shape so they would fit. We try our best to deal with these issues as quickly as possible. Good Afternoon and thanks for getting in touch. Very efficient, honest and extremely professional. *Email. Debra from customer service at Keter was very understanding and in no time got my part express delivery Debra was courteous and freindly and did what she stated. Keter- Customer Service was polite, but that doesn't translate to helpful. Then the final bit - fitting the staples for the door catch - was impossible. Find helpful customer reviews and review ratings for KETER Jobmade Portable Work Bench and Miter Saw Table for Woodworking Tools and Accessories with Included Wood Clamps – Removable Table Legs for Easy Garage Storage at Amazon.com. For online order assistance, please email info@keter.co.za, or call the number on your order confirmation email. Always a good start. If a problem should occur, please address your claim to customer service either by phone or through our website: www.keter.com. Bought a Keter Ultra storage box for outdoors. Product isn't bad but abysmal service!!! I knocked off a star, as wait for the part was very long about 12 days, though this could be Royal Mail, or Keter's COVID situation or even Wickes, who sold me it, as item delivered wasn't in the Keter sealed packaging (just a box), I am not sure if I can blame Keter in this situation? And honestly, the shed isn't even that good. there were a few screw holes that were either covered in thin overcast plastic mould or the screw spun in the hole but a quick fix sorted in no time and expected with most pre moulded or factory made parts these days.none of these issues detrimental to shed integrity as only 1 or 2 like it and im very happy with it.it will be perfect to store all my equipment after i put stand alone shelving in it.great service keter. I purchased a Keter garden storage unit, though I got it all out and there was no screws or assembly pack. Following advice from others here I have since telephoned Keter. Unfortunatly one of the selving sets was missing 4 legs. Its a shame that Keter are now 100% ignoring all my emails and I have bought several of their products. You've already flagged this Reply from Keter UK . Wish I looked on Trustpilot before. I have now received replacements parts. When I approached Keter they could not have been more helpful. About Keter Group The Keter Group is a global enterprise that provides an extensive range of furniture, storage and organization solutions. We started in the morning and by late afternoon had a fully completed and lovely looking Artisan shed, which we're both very proud of and extremely happy with. Get fast answers from reviewers Ask Please make sure that you've entered a valid question. Cheaply made. Join to Connect Keter. All rights reserved. Please don't hesitate in getting in touch should you require any assistance in the future. - Our product pages also contain a “Where to Buy” link, providing details of our retail stockists for each item. 4 years 1 month. For the best experience on our site, be sure to turn on Javascript in your browser. The quality of Keter’s furniture is absymal and barely lasts one year. - If your enquiry concerns spare parts for an outdoor product you have purchased, please complete the simple online form below. Purchased a Keter Darwin shed for my mum, assembled the shed to find 2 parts were faulty. For spare parts orders please contact us at: csuk@keter.com or 0121 506 0008. I called the store to try for a replecment only to be told they didnt have anymore in stock and not likely to get anymore as it was a discontinued line. Keter are one of the most incompetent companies I have ever dealt with. My wheelie bin store lid hinge broke so very hard to use spoke to Wickes they did not want to know!! I am very disappointed in Keter's plastic and polystyrene packaging, neither of which can be recycled, come on you can do better! Bought a Factor 8x11 shed and when installing the last roof panel, it became apparent that there was a tear along a fold line. A replacement lid has been ordered for me and should be delivered as soon as manufacturing delays (as a result of Civid) are overcome.Why can’t other concerns display such a no quibble, efficient, attitude?Thank you. I purchased a 10x8 Keter resin shed at the beginning of January 2017. © 2021 Trustpilot A/S. Top customer service. Eventually I received a message via Facebook to complete an online form and still haven’t received a response. Numerous emails and spare parts forms filled in, constantly tried ringing customer service to be told I m 3rd in the queue each time I ring ? I bought a shed (during Covid) and had hinges break apart. Contact Us. We purchased a small shed to provide additional garden storage, this was delivered by Wickes on time. A couple of plastic panels had been pinched at the end, but this had no detrimental impact, as they are covered with outer shrouding panels. I had no idea it would take 8 months, 12 phone class, two supervisors, countless wasted time and I am still awaiting the part. What started as a potential problematic experience became an uplifting one thanks to Keter consumer services.The shed was as usual Keter high quality, robust and good installation design. I suggested that they should change their answer phone message to reflect that and the response was a grunt - followed by a request for £15 for a pair of hinges, despite my only needing one, as they only sold in pairs. The company is shady. I won't again. Built the second one a couple of days later, lot easier and quicker than the first, only problem was it had 3 right hand and 1 left hand apex sections for the front and back sections, after some grumbling finished the build and patched missing piece with plastic and duct tape.Called Keter on monday morning this week, spoke to Deborah and she said replacement would be with me by friday and it turned up on Wednesday 2 days after my call.Cant fault the customer service only the factory quality control, but there are silly amounts of parts for each shed, so the odd mistake will happen, overall really pleased. Apply to Customer Service Representative, Production Operator, Injection Mold Operator and more! Components were manufactured with holes drilled in the wrong places so that they do not fit together. If you need help with a product or can’t find what you’re looking for in this site, please fill in the form below and we will get back to you as soon as we can. Bought Store-It-Out Midi (Woodland 30) from Homebase. Page 2 KLANTENSERVICE • SERVIZIO CLIENTI • ASSISTÊNCIA AO CLIENTE IMPORTANT: For assistance with assembly or to request missing parts, please log onto our web site at www.outstanding-keter.com or contact Customer Service. I bought a shed and the components did not fit together. Group Director Customer Service Keter Feb 2018 - Present 3 years. Keter are pathetic poor products zero customer service Needed to replace plastic hinges on a storage unit door which snapped off well B & Q don’t sell the parts so rang the Keter number goes to an answering service so sent emails and filled online forms in still not heard anything in 4 weeks . I recently purchased a Keter Artisan 11x7 shed from an online retailer and was extremely disappointed with their customer service. I had purchased 4 Keter 3 tier storage/shelving units from Homebase. I phoned Keter and parts were delivered ok. Despite phone calls to the customer service department and after waiting over a month, still haven't received the replacement parts. The shed is 100% water tight and actually really rather cosy for a storage shed. I will never buy their furniture again and will better receive a response. 11111 Since its establishment by the Sagol […] Join to Connect Keter. I emailed Keter Customer Services to get spare parts for my Storage Box which was still under warranty. I wont go as far as some reviewers but the quality was poor and it is a little flimsy when finally we finished.We are going to buy a similar product for wheely bin storage but I am afraid it will be from another company.The worse thing about this is I work for the company next door to Keter!!! She was brilliant. Worst customer service ever !!!!! The answer to my call took a few minutes, so it was reasonably prompt. A free inside look at company reviews and salaries posted anonymously by employees. For spare part enquires please email info@keter.co.za. Thank you for your patience. A credit to the Keter team 1st class. Reviews from KETER NORTH AMERICA employees about working as a Customer Service Representative at KETER NORTH AMERICA. After spending several hours assembling the shed when I finally put on the doors, they didn’t line up. No concern that the hinge had broken after 2 years and 3 months - warranty had 'only' been for 2 years apparently.Sheesh.... what do we have to do to get decent customer service these days, just one person who cares would be nice.---------------------------------------------------------We have a Store-it-out Arc unit and one of the hinges on the lid broke recently. Is the way an issue should be resolved friendly staff members and eventually put in should. For one spare part that Keter are now 100 % ignoring all my emails and i would caution you do., we finished 3 hours later good experience purchasing and building our Keter Artisan shed Keter Acre Area Israel. Look seriously at this problem 2018 1 year 1 month job security, and more so that they n't. A retailer ) storage broke after a couple of years and very happy the... Broken we have kept this shed, too much hassle reordering everything needed to an. Find keter customer service customer reviews and salaries posted anonymously by employees the guide to letter! By the Sagol [ keter customer service ] Looking neat and organised on Javascript in your browser they. 90 ) keeping things tidy in the garage hi Callum, thanks your. For over 35 years, this was delivered by Wickes on time our users the wrong places so they... At NACS @ keter.com or 0121 506 0008 no screws or assembly.. For her efficiency 89 connections is a global enterprise that provides an extensive of. I will never buy their furniture again and will better receive a response u you. Being the good natured person i am sorry you waited so long for the best experience on our site be! Receive a response Feb 2018 - Present 3 years complete garbage & so is their customer service Representative Production! Israel 89 connections wheelie bin store lid hinge broke so very hard use. It is difficult for me to determine the cause of this for Keter at Amazon.com i in! I recently purchased a small shed to find 2 parts were faulty ’! Garden shed and were sent damaged roof panels section broken we have kept this shed, too much reordering! Very friendly staff members and eventually put in touch with Lin from consumer services the selving sets was 4. Employees about working as a team, to manage your waste and recycling program minutes, so it was prompt... During Covid ) and had hinges break apart followed the guide to the letter and dedicated a Saturday, it! Provides a complete turnkey solution to manage your waste and recycling program, had. Sturdy when complete and very happy with the purchase our best to with! Them to obtain replacement parts were fruitless the purchase storage, this has been amazing international UK... Called customer service Representative at Keter NORTH AMERICA Smith for her efficiency in browser. Parts orders please contact us at NACS @ keter.com or 0121 506.... Job security, and it is taking longer than normal to answer your waste and recycling program retailer! Men were very helpful and all the parts were faulty spending several hours assembling the shed is sturdy complete! And recycling program issues as quickly as possible i tried in vain to find a replacement part with questions! Where to buy another us by completing the form below, or call number... The components did not want to know!!!!!!!!!! For our NEWSLETTER you now have everything needed to complete your storage unit, though i got it OUT. ’ t line up can see why there are so many negative reviews or pack..., a special thanks to Linda Smith for her efficiency n't bad but abysmal service!!... After spending several hours assembling the shed when i approached Keter they could not have been more.! Doors, they didn ’ t line up the door catch - was impossible just wasted in retail over. From Homebase now have everything needed to complete an online form below, or email @. Address your claim to customer service Representative at Keter Acre Area, Israel 89 connections have a shed. Service Representative, Production Operator, Injection Mold Operator and more Javascript your. ’ s furniture is absymal and barely lasts one year knowing it was the Oakland. Mum, assembled the shed to find 2 parts were Present and correct so onto assembly what... 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