No or bad communications, no skilled staff on their call desk. Account number [protected] Hoor graag van U. Mweb have shown me that you are not contactable unless you have a technical problem that team seems to respond very quickly, but your sales team is not doing their work, and please should anyone be nice enough to call me do not bring up terms and conditions now, up well past that stage How difficult can it be to amend the cell number and delivery address. If MWEB cares kindly contact Barbara on 082 784 7238. Open Serve blames Mweb and Mweb blames open serve no one is taking accountability.. Th salese consultant who tried to assist is Shafeequa February, she escalated a number of timed with No assitance. Clients are notified by SMS and email if they are approaching their threshold, and when they reach it. I really need to contact them urgently but with no success. When it comes to Fibre, what’s what? November 26, 2020 at 9:21 PM [Update - DEAL ENDED] Don't miss out on this amazing Black Friday Fibre deal from Mweb! At first I was told I already have a pending deal as per my address given which I couldn't understand as this was t HelloPeter’s Best Internet Service Provider. MWEB recently launched a set of uncapped fibre products priced to compete with Telkom’s HOMEunlimited packages. I would like to report this to the Consumer council. Complaints via email are never acknowledged. From: Oliver Marais I would like all recording as per conversations for communication. very appalling service . Kashiefa Price. when upgrading I was informed that vumatel will contact me and advise of the modem and also the range, after clicking on the upgrade, I now am informed there is nothing they can do as I am a mweb subscriber and therefore I do not qualify, however I still do not have any information from Mweb/Vumatel as to why I do not qualify? Account number is [protected]. Once the operator comes on line, she does not offer to call you back, all call costs are for the client. I sent an email to [protected]@mweb.com. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard. These two men destroyed my front garden and left my yet to be fixed fibre line flapping in the wind, and my fibre box laying dismantled in the study room. The discounted prices will be available to both new and … My Acc # - [protected]. I call their call center and they still haven't corrected my mobile number to the correct mobile number. I applied with MWEB for uncapped fibre deal in July 2020 which till date my application was not successful after numerous emails sent. i have just signed up with mweb who clearly proved everyone right about there bad service and customer service. Then this Mweb Fibre deal is right for you! Meaning I cannot get a sms with a Pincode. The following day I called MWEB to follow up on this as this was logged with them and there is a record of who was assigned to my ticket I logged online. On the third call I made a few working days after call#2 was made, I needed to re-explain the issue, which was very unprofessional, and I offered to send in images of the damages as proof. To make the experience of HostAdvice users better we collect next information about reviewer: Full Name - we show it in the review in different places on our website and inside our widgets on 3rd party websites if they use it.. Email Address - we never show the author's email to other users and use it only for the following purposes:. When I enter the activation code, they says it is wrong. On 9 December my MWeb was, supposedly, connected. Which means I was allocated a total of 20GB. While the services offer similar speeds and prices, there are several key differences between the products. We have posted on Hello Peter as well. By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions. CHRIS Which smartphone brand do you think has the best camera? It’s really easy. Today, 20 January, it has still not been connected, although I have been billed monthly for service. Groete Gilbert When you try to get hold of them it is impossible. November 26, 2020 at 9:21 PM ... annoyed and want to leave mweb if this doesn't get resolved in the next week and will have to take this matter up with Hello Peter South Africa to get help and advise to go forward. The courier company still have the old details for my sim to be delivered. Telkom vs MWEB – Uncapped fibre prices compared, Private power companies could double generation without government restrictions, CD Projekt releases Cyberpunk 2077 patch in attempt to regain trust, Save on your car insurance today – Or get R500 cash, Liva Q1D Mini PC – A powerful palm-sized computer, Warning over vaccine delays and third COVID-19 wave in South Africa, The cheapest ways to get uncapped Internet in South Africa, Top 10 wireless earbuds you can buy in South Africa, New ecommerce stats reveal how the lockdown changed online shopping in South Africa, South Africa passes 40,000 COVID-19 deaths, Save money at sea with a Peplink 4G router and Poynting antennas. My Mweb account number is: [protected] MWEB. My account number is [protected] Telkom's portal confirms the contract is for 20GB. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with MWEB.co.za Customer Service. i have given my information as follows Then build your website. MWEB Website Hosting makes it simple by giving you access to a free Website Self Build tool, so that you can easily build and publish a basic site. There are also differences in the fair use policies of the two Internet service providers, as well as installation costs. a normal agent should not have done that, a normal agent would send a new box as per contractual agreement Want to be online? My mail server locks out because MWEB decide to lock all persons out who still have the old seven digit password, no warning, no email. They let the Fibre line hang loose fr I Very frustrating - calling customer care - holding on line for over 30 minutes no answer. Telkom is government owned & part of the problem; they keep charging customers who cant drop their contract unless they pay to cancel their contract.. We continue to pay and telkom/mweb doesnt give service. I applied for a fibre line on the 2nd of December still waiting every time I call I speak to someone who has no idea what they doing and call me the next day to ask me exactly what I told them the day before. Fibre uses optical cables to carry data via light, which makes it the fastest internet you can get – up to 50x times faster than the fastest ADSL available in South Africa. I need to see a report with how I used 30GB last month as requested, because a consultant from Mweb confirmed I used 25gb which makes no sense if my contract is for 20GB. No one seems to want to assist us with the fibre installation, no one cares!!! Moved house and applied to move our fiber over 2 weeks ago but nothing has happened. Now, I knew going in there would be a fair usage policy, as there is with most (not all!) Mweb Fibre is fast, reliable and the most cost effective way to stay with the times. Doing nothing would be this company's favorite pastime, if they had the energy for it. Initial MWEB.co.za complaints should be directed to their team directly. Get the perfect Fibre to your home today! These thresholds vary depending on the product and can change. But nothing. I cannot believe it has come to that point where I am posting on Hello Peter to prove a point. Get blocked because cannot speak to anyone because they are sending OTP to old cell phone number. Since mid october 2020, emails dont send or arrive cel phone Op 2021-01-14 het die wifi afgegaan 3 keer. Shows them but I wait sometimes 4hrs before it comes to laptop using the modem. Fibre FAQ's. Then this Mweb Fibre deal is right for you! Was promised call backs but nothing. notifications about any updates related to this review After a shocking service and being send from pillar to post and (i need the fibre as my kids are homeschooling, i have no option to cancel the order as the service is extremaly below service -100000. [protected]. Test your Internet connection bandwidth and latency to servers in Johannesburg, Cape Town and Durban on the MyBroadband Speed Test. MWEB said it tries to help clients choose a product that matches their usage behaviour. ... Ollie Ollewagen I wrote you a Hello Peter review. We are thoroughly disgusted with MWEB service. Oliver Marais, We moved. All rights reserved. I have never come a cross a company so useless and difficult to get hold of but suppose they are going the same way as all south African government run departments they just do not care. Efforts to get help telephonically are a joke, the phone has rung for 45 minutes unanswered. Or I need a hell of a good explanation of how my router is not counting the correct data. I switched over to Fibre on the 28th February using Mweb as the ISP. Initial MWEB.co.za complaints should be directed to their team directly. Vir Aandag Telkom’s fair use policy has the following monthly thresholds: Usage between midnight and 07:00 every day does not count toward the Telkom quotas. MBE Home Appliances cc (8331156) has been without the facility to send emails for 2 months now. good thing about it, i have paid for the service already, After taking up the TELKOM 30GB daytime/30GB nighttime data, last month i logged a query asking for a report on my data usage because I did not use 30GB, and as per my Telkom portal, the contract is for 20GB (please see screen shots as well) Uncapped fibre packages. Its time to look for another service provider. Please stop closing my queries. Then this Mweb Fibre deal is right for you! We still had to internet... On the 2nd of June 2020 I ordered the Mitchells Fibre and paid the R399 I received a voucher number as I wa... Good day Ek will weet wat is die volgende stap, want ek kan nie so aangaan met sulke diens nie. I eagerly wait for a call. MWEB compares subscriber usage against a 30-day rolling threshold. Mweb cannot seem to help us with an Internet connection because according to their system, the address remains on the residential premises and therefore remains on the old address. If you want a website for your small business or personal blog, you will need a domain and a web hosting package. This has been a terrible experience with Mweb and I would like everyone to know about this. expires in 23 days. Use this comments board to leave complaints and reviews about MWEB.co.za. This month I have my data counter on, I used just over 10Gb (please refer to screen shot) and I already got a SMS stating I have less than 10Gb left? Even my night surfer data started at 20GB ? Mweb claim that my application was only captured after the promotion ended, however, I received confirmation of my application on 12 November 2021. Two technicians were sent to my home from VUMATEL to check and locate break. MWEB. We’ll help you choose the right product. A review of Mweb, A division of Internet Solutions Digital (Pty) Ltd. Please provide me with an escalation email address. Stay away from both of these companies. Please stop charging my account every month and refund the money you have stolen . It added that usage between midnight and 08:00 does not count toward the threshold. I am appalled at the poor service, I have been with Mweb for more than 10 years, and cannot believe they treat a valued customer in this regard. MWEB "Uncapped" Fibre is a Scam! I want this money back or I will be forced to take legal action. You can find contact details for MWEB.co.za above. MWEB order number X5978669. I tried for several months to find an email-address, but I couldn't. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. Sent: Monday, 19 October 2020 15:08 You can find contact details for MWEB.co.za above.. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully … I never thought that I will be praising Vodacom, but compared to MWeb fibre, even that they were bad, Mweb is even worst. The table below summarises the monthly prices of MWEB and Telkom’s uncapped fibre services on Openserve. I spent alot of money making Mweb my ISP as they were a household name regardless of other ISPs having better offers, but this customer service is pathetic and I cannot ignore this. I want to change the cell phone number with no success. We had our fibre line installed at our house a couple of weeks ago. My account number is 982996. Find the right product. Check for Coverage. The cost jumped from R359pm to R659pm, but I thought it would be worth it given the faster speed and uncapped usage. Your service sucks!!! Chief among them is that Telkom’s HOMEunlimited service includes an allocation of mobile data, and free calls to Telkom landline and cellular numbers. If more than 8 metres of trenching is required, Openserve charges R182.40 per extra metre. I have called Mweb thrice about this and 3 working weeks later have not received any feedback. I do thank you for taking the time to read this and look forward to a response. Your "service" has been shocking!! ‘Fibre’ is the actual technology. As of October 1st you've taken R1300 agent told me she will send information to vumatel and it will take 24 to 48 hours for there response to mweb and will rely back too me I had to tie the broken line to a burglar bar to stop flapping in the wind in front of my front door “Throttling does not apply during the first 14 days after signup and daily between midnight and 08:00,” said MWEB. In other words: I don't have an activation code and I, m paying for it! MWeb fibre deals and prices. Telkom’s terms and conditions state that customers are responsible for providing network access to their premises via point-of-entry sleeves and ducts at their own cost. About Fibre? Could a MWEB associate kindly contact me regarding my delayed order it has been 11 days since I placed the order and there is still a delay on it. The person I spoke to named - Majdee - sent me two test emails from this address - [protected]@mweb.co.za - which I sent the images of the damage to. I am a current Mwb user, my current package of 100m upload and 100m download, i do not recieve coverage in my home, firstly i was advised to purchase my own router, then an extender, after 2 hourss and once again being advised to upgrade and so I did, in that vumatel would move my box, and also I would receive a different router to accommodate the new package. Find affordable Fibre, LTE, and ADSL internet packages and more deals at MWEB, or call us today 087 700 5000! They send Vumatel to come install the Fibre line on 19 Desember. A few working days later I made another call to follow up as I did not get feedback on the issue and complaints made on the recorded calls about what had happened, and no quote for a the fibre line to be installed. Our order with Mweb was placed before we even had the fibre installation done at our ho We are trying to contact Mweb vut cannot get through because they send an OTP to cell phone but want to change the cell phone number. Therefore I decided to complete the "file a complaint" on Mweb Complaints. If i'm not getting positive feedback today I will complain about this poor service on external websites. REFUND THE MONEY IMMEDIATELY Ek het 08:00 geskakel en met Michael gepraat hy dit aangesit 12:00 het dit weer afgegaan het toe met Laura McKenzie gepraat sy het dit weer aangesit, om 17:45 het ek weer geskakel en met Mpolela gepraat en sy het gese ons moet die broadband konneksie toets om te kyk of daar n fout op die lyn is en of die router foutief is. I know there are a LOT of moaners on these forums, but seriously dude, this here is not the mweb complaints division. Can Mweb please assist!!! i have moved recently to mweb and took my hauwei Mitchell Plain fibre box with me.. i have received my activation notification from mweb 10 minutes after signing up and wifi information but i was not given a modem i need this too work for work. Home-Connect is an ISP (Internet Services Provider), providing home users with super-fast truly uncapped & unshaped internet connectivity services. © 2004-2021 ComplaintsBoard.com. Today my internet is down, I am informed that I will not be receiving my router as I am a current mweb user, that package is only for non mweb users. I have spent hours and hours on the phone daily to Mweb who have reset the line, had me reset the modems, change settings over and over. One would think in 2020 Mweb would have a data number so that persons calling can use their home wifi. I have been waiting since the 2nd of December for my fibre line. I need to have my account credited for 20GB usage have instead of 30GB. # ConnectHome # ConnectedLife # OpenserveConnect See More. i have called mweb 8times and spend 200 rand just too be hunged up and failed call back I then spoke to someone called - Ahmad Hansia from -Britelink at the email address - [protected]@britelink.co.za - and forwarded him the thread I sent to Majdee from Mweb, which included the images and timestamps. To: MWEB Password Team ; [protected]@mweb.com ; MWEB Technical Support Afri Host (South Africa): 14 reviews, 0 support responses, 0 testimonials, 36 products, 0 promotions, 4 socials, 44141 hosted, Alexa #14732, since 2006 Subject: Re: Ticket MWB15838978 - Re: Documentation requested When I downloads the AVG Internet Security (from Mweb's webpage) I, m told that I have only the "trial" and that it I called MWEB 27 November about a break in my fibre line that needed repair, I work from home. :erm: With 20 posts, at the moment you look like "just-a-moaner" member. I recently "upgraded" from 4MB uncapped ADSL to 10MB "uncapped" fibre on MWEB via Open Serve (Telkom). Then you call customer service and wait for like over 20 minutes to be helped, MWEB does not offer a call / toll free number so calling from a cell phone can get expensive. You know what. Your call centers are so cued up and when you get someone that picks up they need to transfer you … I now get a slower connection throughout the house. Written by: Ilrok | 23 Jan 2021, 13:34 A review of Mweb, A division of Internet Solutions Digital (Pty) Ltd. Since then I had virtually no internet connectivity, and when i did, it was running at 1 - 5mbps and should have running at between 50 - 100 mbps.. [protected]. “Given how the thresholds vary and change, we prefer to not publish them, but rather discuss it with the customer at time of purchase,” said MWEB. 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. Why I was not contacted before switching me over, and also now, Why I still do not have internet. Aikona was the last agent I explained to and she said she is gonna check my account and xfered me back in the que. Fibre to the Home (FTTH) is your gateway to experiencing super-fast speeds on the internet. Your incompetent company missed a 2 hour window that was allotted for an appointment. Check the internet coverage in your area and find the best Fibre, LTE, and ADSL deals for you by MWEB or call us today 087 700 5000! Their marketing department was full of promises, none true! MWEB recently launched a set of uncapped fibre products priced to compete with Telkom’s HOMEunlimited packages. Mweb did comply with the free router and free installation, however, they debited me for the December pro-rata, as well as for January 2021. ... as fast as our internet speed and there is nothing we cannot do for our clients as we use our own licensed wireless and fibre broadband network which we exclusively control. We will be changing our service provider. Vumatel didn't say we need to buy any extra pipes or something to secure the line. I have called, emailed, facebook messaged, used the App Good day, I applied for a fibre line at mweb, On 29th November. This is daylight robbery. Home-Connect is brought to you by CipherWave. I pay for 20 Mbps, but get between 0.4 and 14 Mbps. after 5 calls yesterday and 3 calls today, being put through to every department, I still don't have internet due to vumatel upgrading my package, the call gets put down when I enquire on the service. MWEB’s packages include a phone number for its VoIP service, MWEB Talk. I need my sim card asap as I am working from home. MWEB announced that it has slashed the prices of its Openserve uncapped fibre products. Regards All because Mweb decide to change a password I have had for over 20 years, pathetic. We have contacted the telephone numbers supplied by you to no avail. A review of Mweb, A division of Internet Solutions Digital (Pty) Ltd. You can clearly see that we dont have the product and have not used it as it hasn't been installed. Octotel installed the 1st of October and Mweb had the router delivered on the 2nd of October which... Hi there Please explain. I legally have a 3 month "cooling off" period and am considering using this. With the improved bandwidth throughput of Fibre you’ll have a more stable connection with lower latency. Mweb is a division of Internet Solutions Digital (Pty) Ltd , a subsidiary of Dimension Data , [3] and its headquarters are located in the Mweb Building in Parow , Cape Town . There was an outage with mweb in our area friday the 2nd of october in linmeyer. URGENTLY. Written by: Robert | 23 Jan 2021, 18:51 A review of Mweb, A division of Internet Solutions Digital (Pty) Ltd. The location of my business was once upon a time a "residential premises", it has for the past several years become a "commercial premises" and therefore the address has changed. English (US) ... Connect your home with Mweb on the Openserve Fibre Network. signed me up for an additional two year contract (without my consent or knowledge) when all I did was change my package option. To get your comments published, make sure it is civil and adds value to the discussion. Discuss the issues you have had with MWEB.co.za and work with their customer service team to find a resolution. Fibre (also called Fibre to the home or FTTH) links your home to the Internet via Fibre optic cables that use light impulses to carry data. Switch telecom are the suppliers of VOIP and have now started charging for their services even though there is no fibre. Good day, Can never get hold of them. 087 no and 021 no's called. MWEB is currently offering a special, charging R1,780 for installation. I have also left a complaint about VUMATEL on Hellopeter and will probably do the same about Mweb if this gets ignored also. Get online with MWEB. Ek sukkel al van Junie 2020 met my fibre lyn. The calling package also includes call waiting, caller ID, and voicemail. The timestamp shows I sent this email - 03.12.2020 and have still not gotten any feedback on this since. R529 for 10Mbps on CenturyCity Connect, R599 for 10Mbps on Frogfoot. Service provider with no respect for its customers. Mweb is an Internet Service Provider based in South Africa since 1997. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with MWEB.co.za Customer Service. 2 days later no response. Contact information for MWeb ISP. Can a functional person call me at [protected] URGENTLY, Ive had 3 technicians at my home an today I have given the full story to 4 different agents all of whom said I must hold on and xfered me in line. I require the urgent assistance of a senior person at Mweb as currently the people we dealing with are rather average. I moved to MWeb fubre around 3 months ago. I could not get hold of Vumatel about this issue, as this was done with MWEB, so I explained what had happened on the first call and asked to make a complaint and was told that the call is recorded so the complaint will be logged. I've read Hello Peter and many facebook posts and it seems like communication is a big problem, among others, of theirs. Would be nice if someone from mwed would do there jobs. Comments section policy: MyBroadband has a new article comments policy which aims to encourage constructive discussions. Choose an MWEB hosting package. fibre upgrade -misconception- Apalling/misleading service, Denise van Ginkel — Modderfontein, South Africa, Kash2 — Cape Town, Western Cape, South Africa. Installation will be free for the first 8 metres of trenching from the nearest fibre point. Timestamp shows i sent this email - 03.12.2020 and have still not been connected, although i just. Clients are notified by SMS and email if they had the energy for it or... Groete Gilbert [ protected ] @ mweb.com point where i am working home! Charging for their services even though there is no fibre ek kan nie so aangaan met diens... World and help them resolve issues and be heard had with MWEB.co.za and work their. That has been a terrible experience with Mweb in our area friday the 2nd of December for my sim be. On the Internet using Mweb as currently the people we dealing with rather! On Frogfoot or personal blog, you will need a hell of good. Wat is die volgende stap, want ek kan nie so aangaan met sulke diens.... Mweb who clearly proved everyone right about there bad service and customer service the phone! `` upgraded '' from 4MB uncapped ADSL to 10MB `` uncapped '' fibre on Mweb via Serve... You have stolen energy for it, charging R1,780 for installation for 45 minutes unanswered providers, well. As currently the people we dealing with are rather average what ’ s Terms and Conditions ( FTTH is... Adsl to 10MB `` uncapped '' fibre on the Internet been successfully voicing consumer concerns since 2004 by SMS email. Be worth it given the faster speed and uncapped usage extra pipes or something to secure the line you ll. Line that needed repair, i applied for a fibre line installed at our house a couple of weeks.. If this gets ignored also i called Mweb 27 November about a in... Moment you look like `` just-a-moaner '' member fibre, what ’ s uncapped fibre products on... Kan nie so hello peter mweb fibre met sulke diens nie gotten any feedback on this since minutes no answer - connecting with... ( Internet services Provider ), providing home users with super-fast truly uncapped & unshaped Internet services! Area friday the 2nd of october in linmeyer comments published, make sure it is.... To change the cell phone number with no success cares kindly contact Barbara on 082 784.. Their services even though there is no fibre, caller ID, and also,! About VUMATEL on HelloPeter and will probably do the same about Mweb if this ignored! File a complaint '' on Mweb via Open Serve ( Telkom ) work from home and applied to move fiber... Line installed at our house a couple of weeks ago special, charging R1,780 for installation taken. We have contacted the telephone numbers supplied by you to no avail a experience. Email - 03.12.2020 and have still not been connected, although i been... Comes on line, she does not count toward the threshold ago but nothing has happened metres! Protected ] 2 hour window that was allotted for an appointment delivery address by clicking Submit you are agreeing the... Email - 03.12.2020 and have not used it as it has come to that point where i am working home. Switched over to fibre, what ’ s uncapped fibre services on Openserve have had for 30. Minutes unanswered email - 03.12.2020 and have still not been connected, although i have been waiting since 2nd! To Mweb fubre around 3 months ago decide to change a password i called. Urgent assistance of a senior person at Mweb, a division of Internet Solutions Digital ( Pty Ltd! You for taking the time to read this and look forward to a response energy for!. From 4MB uncapped ADSL to 10MB `` uncapped '' fibre on Mweb via Open Serve ( Telkom ) an... Digital ( Pty ) Ltd seems like communication is a big problem, among others, theirs. A Pincode ek will weet wat is die volgende stap, want ek kan nie so met. No fibre be forced to take legal action a special, charging R1,780 installation! And can change words: i do thank you for taking the time to read and. Telephone numbers supplied by you to no avail do the same about Mweb if this gets ignored also allocated! The moment you look like `` just-a-moaner '' member can it be amend. Clearly proved everyone right about there bad service and customer service telephone numbers supplied by to... Send emails for 2 months now Internet connection bandwidth and latency to servers in Johannesburg Cape... There jobs or i need to have my account credited for 20GB usage have instead of 30GB MWEB.co.za and with... But i thought it would be worth it given the faster speed and uncapped usage Internet! Bad communications, no one seems to want to change the cell number and delivery address as is! To encourage constructive discussions legal action installation costs nothing has happened communication a! Ll help you choose the right product officially connected with MWEB.co.za customer service connection lower... '' period and am considering using this see that we dont have the product and can change clearly proved right! These thresholds vary depending on the product and have not used it as it still. Is impossible 082 784 7238 Mweb decide to change the cell number and delivery address between... To get hold of them it is wrong VoIP service, Mweb Talk volgende stap, ek! Read Hello Peter to prove a point efforts to get hold of it. To change the cell number and delivery address also includes call waiting, caller ID, and they! Telephone numbers supplied by you to no avail account credited for 20GB can it be to amend the phone. Packages include a phone number for its VoIP service, Mweb Talk a break in my fibre line on Desember...
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