If that’s impossible, they refer for prosecution or settlement. According to the NCR’s annual report, Volkswagen, Mercedes Benz and BMW have all been charging what’s called “on the road” fees — basically padding your sales costs with various and sundry amounts which are unlawful in terms of the NCA. At the end of the quarter the dealer sees he needs to push two more cars through to get to that R20,000 per car. Each Plan is designed with you in mind, so that you can get the best out of your extended car warranty. Peter Craze obituary ... Santam limits Covid-19 'business interruption' pay-outs to 3 months' losses CapeTalk. Which was so weird because I’m the kind of person who keeps the R350 receipt from Dischem, along with the warranty paper, for the plastic heater, just in case it breaks and I need to take it back for replacement or repairs. Besides, BMW South Africa has bigger problems than cowboys and pre-reports and silly, s. They are currently mired in an action at the tribunal for the National Credit Regulator (NCR), which was formed under the National Credit Act of 2005 and also operates under the DTI. Their spokesperson, Alexander Parker, told me it worked like this: “Sometimes in the course of business, cars are registered without being sold (for example, when a customer cancels a deal at the last minute, or a car is registered in anticipation of a sale, or for some other reason). Under the Consumer Protection Act, he wrote in a mail, suppliers are required to “disclose information at the point of sale in understandable language, including written sales records of each transaction” and not “make false or misleading representations”, or fail to “correct a misapprehension on the part of the consumer”. After BMW officially broke up with me, it took about 30 seconds to find someone who had gone through almost the exact thing I had. General Queries and New Product decision/selection: She recommended I call in every third or fourth week to check in. Crystal recounted an issue similar to mine with a Mercedes she bought in April of 2012, which she later found out was a 2011. ~ André Breton, Please sign in or register to enable this feature. All that was on offer was an extension for a year. I took another look at the documents I dug up from my old email server at the Mail & Guardian. Online options. COVID-19 RiskReady. It’s me, Tanya Pampalone. Alex also included the boilerplate standard: “BMW dealerships in South Africa are separate legal entities to BMW Group South Africa. I was not happy with the service I got, I would appreciate it if you can approve your stuff “This means that the BMW motor plan has been reported, but the car is brand new and unregistered.”. Temoso filed my concerns. Those compliments are mostly from first timers. This is not a term that I am familiar with,” he said. Our team is uniquely positioned to assist clients in the rapidly changing insurance regulatory environment. That doesn’t fall under my mandate.”. “Well, that’s what we’re doing with all our demos as well,” he tells me. She lost five months of her warranty, just like me. And that’s where things get complicated. The journalist recounted the stories of “victims of the widespread pre-reporting phenomenon”, including buyers of a Nissan, a Mercedes, a Land Rover and two BMWs. Everyone who participates is, in fact, leading our country forward, by encouraging better service in every category of business and industry. Please consider this to be our final position on this matter.”. Our business was Established in October of 1998, with a sum total of 14 staff members including the workshop & … They asked if I had a document named a Warranty Registration Certificate. “When I buy a car, what about the time that has expired on the plan? “The manufacturer wants market share and a dealership is chasing rands and cents.”, Let’s say the sales target is 50 cars for the quarter. “BMW also does not allow any extensions once the original plan has expired. I hated Marc. Google has many special features to help you find exactly what you're looking for. “The issue has got nothing to do with insurance, but motor plans mainly, and disclosures during the motor sales process… it is strange that it would be referred to our office when it has nothing to do with short term insurance.”, But before signing off, he offered this little gem: “I am personally aware of the practice and have been ‘a victim’ of it previously (not with the same dealership), but that is all I can comment on.”. I was told by the customer service agent that she could not give me a time frame on a response — a week, a month, a year? Well, interesting in the sort of way when it isn’t your problem, which this clearly was. When I arrived that afternoon, Kotie feigned a well-practised civility. They are currently mired in an action at the tribunal for the National Credit Regulator (NCR), which was formed under the National Credit Act of 2005 and also operates under the DTI. “Each month, I get new demos. Mr. Robinson (Eddie Murphy) talks about Christmas being the season for giving... and taking. Marc did not care. Whether you need money for unexpected expenses, a medical emergency, or to fund a specific project, Sanlam can offer you a fixed-rate personal loan according to your needs and circumstances. How is anyone going to know the difference?”. But if you get to a higher number, the manufacturer will give you R10,000 or R20,000 per car. Maybe the National Automotive Dealers Association (NADA) could tell me, he offered when I called him to follow up again the next week. It was official, no one at BMW was talking to me any longer. Instant quotes, 'cos you can't afford not to! The show’s producer, Stephan Lombard, told me: “There is so much untapped frustration around the motor industry, and she dipped into that sentiment. This means the motor plan is activated, but the car is not driven off the showroom floor, meaning it cannot be sold as ‘used’ and neither has it done service as a dealer demonstrator (‘demo’).”, No, she could not do that. Santam, South Africa’s largest short-term insurer recently announced the 100% acquisition of the issued share capital of Brolink, a leading insurance administration provider. Months of a “ pre-report ” “ well, interesting in the insurance industry demos... Recommended I call in every category of business and industry s say R2,000 per car warranty was on. 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