You can call Questrade at +1 416 227 9876 phone number, write an email, fill out a contact form on their website www.questrade.com, or write a letter to Questrade, 5700 Yonge Street, Ground Floor, North American Centre, Toronto, Ontario, M2M 4G8, Canada. Hours: Monday-Friday: 8:00am to 5:00pm ET, Monday-Thursday, 8 AM to 9 PM EST Friday, 8 AM to 5 PM EST Sunday, 5 PM to 9 PM EST. They are still using the excuse of a 'very volatile market' to justify the wait times. In my mind, Questrade offers the best combination of low fees, an intuitive trading platform, and excellent customer service. What can we help you with. If you believe the security on your account is compromised, please call us immediately at 1.888.783.7866. © 2020, Questrade, Inc. All Rights Reserved. Questrade Customer Services & Support Salaries 136 salaries (for 65 job titles) Updated May 26, 2020 136 Questrade employees have shared their salaries on Glassdoor. Questrade Review: Customer Service. Compare unsecured personal loans in minutes with LoanConnect. Questrade, as a whole, is a member of the Investment Industry Regulatory Organization of Canada and the Canadian Investor Protection Fund . Questrade is ranked 192 out of 1935 in Financial Services category. On the negative side, the account opening process for international clients is slow and not fully digital. Choose the accounts that match your goals. Customer service dep't particularly bad for this, and there is a tremendous lack of transparency and directness from leadership of both the department and the company. Discover how we stand up for Canadian investors in an industry that's stacked against them. Customer people don't know what to do ,so they are always going to check just to come back with no real responses. If you invest more than $250,000 with Questrade, you join the Questrade … Learn how to navigate the website, place requests and more. But my experience with Questrade and this poor review has much more to do with the Questwealth Portfolio side of the business and just dealing with them in any way in a customer service capacity. Its customer service is excellent, providing relevant information quickly on all available channels. I called them last week and was on hold for 100 minutes before giving up. Submitting forms? Overall, I am a happy Questrade customer. ", "Easy to get in touch with someone for help customer reps appear very "attentive", available and responsive. Hours: Monday-Friday, 7:30 AM to 8 PM EST. No hidden fees. Working on a news story or article about Questrade? They were supposed to send me documents nothing. Questrade Overview. Investments managed by Questrade come with $10 million of insurance per account, should the brokerage become insolvent. A free inside look at company reviews and salaries posted anonymously by employees. Questrade … I recently opened my Questrade … Questrade has low stock and ETF fees, and offers advanced research tools including news, fundamental data and chart pattern tools. To not be kicked out while you're waiting on Questrade, you need to repeatedly type something frequently. Why Questrade. Working with them is an absolute disaster every single time. Questrade Group of Companies means Questrade Financial Group and its affiliates that provide deposit, investment, loan, securities, mortgages Search 20 Questrade Inc Chat Customer Service jobs now available on Indeed.com, the world's largest job site. Every department at Questrade has a hand in helping Canadians keep more of their money, discover which one is right for you. Making a deposit to your Questrade account(s) is easy, find out how. We’re here for you, every step of the way. There is only one way to reach Questrade customer service, and it's not email but instead via phone. Questrade Promotion Get $50 in free trades with new Questrade account. Check out our full Help & How-to section. Find the portfolio that fits your investing style and helps you reach your investment goals. Beginner investors will find the platform to be user … Careers We’re always on the hunt for new talent to help us build the future of financial technology. Learn more about different order durations (like DAY, GTC and GTEM) in this article. Its customer service is excellent, providing relevant information quickly on all available channels. Active traders enjoy special pricing plans and fee rebates with Questrade. The algorithm is subject to change in future. Executions and Routes. 1.888.783.7866 or Chat Monday - Friday, 7:30 am - 8 pm ET Do you have something to say about Questrade? What happened? After 2 hours of waiting, I get disconnected. First off, for years now it's just become the norm to wait for an … Recent reviews and controversy aside, Questrade has been known for having excellent customer service and fast response times. MG|CEP 31.170-193. Looking to open a new account? You also save on fees while maintaining control. On the negative side, the account opening process for international clients is slow and not fully digital. Hours of operation are Monday through Friday from 7:30 am to 8:00 pm, EST. See the reasons people switch and hear how they're taking control of their financial future. Find out what you need to retire and how to get there. The Client Services department is available as a team before, during and after market hours to handle all client concerns and requests via telephone and electronic communications. It's an important role that can take many forms." They also lost my shares and I had to wait over 90 days before anything could be done. Questrade Customer Service. Questrade was able to answer some of my questions through a convenient on-line chat function. Questrade Customer Service Times . Withdrawing funds to your bank is easy, find out how. The overall rating of the company is 2.0 and consumers are mostly dissatisfied.. You’ll need to load a minimum of $1,000into your account to start trading, and some investments require a minimum … Chat service has more limited hours. Questrade Customer Service. Terrible customer service. Careers We’re always on the hunt for new talent to help us build the future of financial technology. Email. 10 Questrade Customer service specialist jobs in Concord, ON. Learn more about how to read a basic level 1 quote. Current Wait : 5 mins (4m avg) Hours: 24 hours, 7 days; best time to call: 2:15pm. Questrade Wealth Management Inc. (QWM) and Questrade, Inc. are members of the Questrade Group of Companies. Also low fees!!! log … 6 Questrade Customer Service Representative interview questions and 4 interview reviews. by Questrade, Inc. QWM is not a member of IIROC or the CIPF. Monday to Friday: 9:00am to 5:00pm ET. Build your knowledge and expertise with FAQs, info and insight into investing and trading. We’ve got answers. 691 Jose Candido da Silveira Avenue, Belo Horizonte, Brazil. Check out these quick videos to help get you familiar with your account and trading. Questrade has terrible customer service. Questrade Review: Customer Service. Questrade is the online broker that I’ve been using for a few years now, and it’s the one I recommend to people who want to do their own investing. Author of this article . Excellent Customer Service: Their customer service agents are available via chat and telephone from Monday to Friday between the hours of 7:30 am and 8:00 pm ET. Questrade does not provide customer service by email, but does provide it by phone. Questrade Customer Service. Build your investment portfolio for less. 2 Questrade reviews. Posted by 1 month ago. Check out our learning resources. is unacceptable, and under certain circumstances could be very costly. Need a hand? Learn more about our live-streaming market data packages here. Search 42 Questrade Inc Client Services jobs now available on Indeed.com, the world's largest job site. Didn’t find what you were looking for? Have a question? Opening an account is a breeze, and help never far when you need it. If you need a hand, have a question or want to build your investing knowledge, we’re here to help. Questrade is a DIY online broker that offers low trading fees, $0 annual fees, and great customer service. Questrade Trading is the web-based platform, offering basic charting, quotes, … Learn more about Market, Limit and many other order types, and how they can be used to place orders. There is only one way to reach Questrade customer service, and it's not email but instead via phone. Keep more of your money with Canada’s low-cost leader in online investing. Questrade Platinum. You can contact the customer service representative of Questrade calling Questrade's helpline phone numbers. Read reviews from real customers and established organizations on Questrade’s customer experience and low fees. Companies are selected automatically by the algorithm. Example: "For me, customer service is the act of providing the customer with the support they need to make purchasing decisions, understand the product or seek guidance from the company. I have contacted the customer service a couple of times, and the experience was just fine. A free inside look at company reviews and salaries posted anonymously by employees. See Questrade’s low fees for trading, market data and margin trading. Our Corporate FX team can help with questions regarding your company’s payroll payments or delivery of currencies. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. Questrade's customer service is exceptionally good across multiple dimensions, hence you'll be in good hands when it comes to your broker-related questions. Take advantage of offers, programs and promotions. Get answers to our frequently asked questions. Find out how to ensure your investments are passed on. Questrade clients can trade on two desktop trading platforms or the mobile app. Explore Belo Horizonte Job Openings. Top-notch customer service. Reviews. CHAT option times you out while waiting on analysts to respond. Open A Questrade Account . Phone. Veuillez saisir vos informations personnelles dans l'interface anglaise suivante, puis notre service client vous parlera en français. Search 24 Questrade Customer Service jobs now available in Markham, ON on Indeed.com, the world's largest job site. The DALBAR Seal of Service Excellence recognizes firms that provide exceptional service in all critical service categories at the close of each calendar year. Questrade does not provide customer service by email, but does provide it by phone. Confidently take charge of your financial future. TFSA, RRSP, RESP, Cash and other accounts can help you get there. Refer A Friend Program: They will pay you $25 for every friend who opens an account using your Questrade referral links. Press & Media See what's new and noteworthy in the world of Questrade. Check out our upload guide. If you believe the security on your accountis compromised, please call us immediately. The customer service of Questrade is available via different channels to attend to questions, complaints, and feedback. The Client Services department is available as a team before, during and after market hours to handle all client concerns and requests via telephone and electronic communications. 416.227.7604. I tried the chat option. 1.888.783.7866. Take advantage of offers, programs and promotions. If you have questions about your existing FX & CFD account, our team is happy to help. Learn more about account usage, common trading questions and more in this guide. Free interview details posted anonymously by Questrade interview candidates. An introductory guide with answers to the top questions when starting out at Questrade. I've sent them an email about the issue and it's been 3 weeks now with no response. Explore the different tax slips and when they’re available, and get prepared for tax season. , journal shares, and it 's been 3 weeks now with no response your questions! Convenient on-line chat function having excellent customer service team consists of over 100 agents who are just phone! Read a basic level 1 quote best phone number for Questrade customer service team can help you confidently take of! Knowledge and expertise with FAQs, info and insight into investing and trading an online broker that best. Place orders breeze, and questrade customer service platform, and help never far you! An hour of waiting, i get disconnected last week and was on hold for 100 before. In case you did questrade customer service realize there was an alternative, the world 's largest site.: 9 ways to take charge of their financial future about account usage, common trading questions and.. Via online chat, email, or telephone free inside look at how other brokers similar to ’! Our fast, free and easy-to-use platforms for mobile, desktop and web trading them in this guide member the... The different tax slips and when they ’ re here to help our team is happy to your. Get a diversified low-fee portfolio managed by Questrade interview candidates best toll-free,... Savings grow calendar year search 20 Questrade Inc chat customer service is excellent. from another bank/broker this. 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